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Return & Exchange Policy

At Neer International, we are committed to providing you with high-quality products and a smooth shopping experience. Please read our return and exchange policy carefully before placing your order.

📦 7-Day Return Policy

You can return a product within 7 days of delivery, subject to the conditions below:

  • We do not accept returns for size-related issues, so please check product dimensions before placing an order.
  • Products that are used, installed, or damaged during installation are not eligible for return.
  • Items must be returned in their original condition, with all tags, labels, packaging, and the invoice intact.
  • Returns will not be accepted if the product is returned just because it was disliked after purchase.

🔍 Damaged or Defective Product

In case the package appears damaged during delivery but the product inside is likely fine, we recommend:

  1. Accept the delivery, but write your remarks on the POD (Proof of Delivery) or DRS (Delivery Run Sheet).
  2. Click a clear photo of the POD/DRS with your remarks.
  3. Shoot a video while unboxing the package:
    • Start from the package label.
    • Show the entire product clearly.
    • End the video again at the package label.
  5. Share this video and photos with us within 24 hours of receiving the package.

⚠️ This step is mandatory for replacement in case of any damage during transit. Without the video and required photos, replacement or refund will not be processed.

⚙️ Defective Product Policy

If you receive a defective or damaged product from our end:

  • Notify us within 24 hours of delivery.
  • We will either replace the product or initiate a refund, including the shipping cost.

🔁 How to Request a Return

To request a return:

  • Call or email us with your order number and reason for return.
  • Our team will confirm the return eligibility and provide further instructions.

🚫 Order Cancellation

  • You may cancel your order before it is shipped from our warehouse.
  • Orders placed during sales or discounts are not eligible for cancellation.

🚛 Return Shipping & Extra Charges

  • Ensure proper packaging of the returned item to avoid damage during transit.
  • Any Toll Charges, Entry Tax, or State Tax during the return process must be paid by the customer.
  • Replacement is subject to product availability.

💸 Refund Policy

  • Refunds are processed within 7–10 business days after the returned item is received and verified.
  • Only unused products will be eligible for a refund.
  • For Cash-on-Delivery orders, refund will be credited to your bank account after we receive your bank details.

🏢 Return Shipping Address & Delivery Timeline

Neer International

406, Nandan Plaza,

Near ITI College, Halvad Road,

Morbi – 363642, Gujarat, India

⏱ Estimated Delivery Time: Products are usually delivered within 7–10 working days, depending on your location and product availability.